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Return Policy

Healthadda believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy -

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the warehouse/vendors/merchants and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Express Shipping method.

No cancellations are entertained for those products that the Healthadda marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

Healthadda does not accept cancellation requests for items which have been used by the customer. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Catergory Specific:

Home Care Devices: Will be replaced on receipt of the product and after thorough inspection of the product.

Health Equipments: Products in this category are not eligible for returns.

Baby & Mom: Products in this category are not eligible for returns.

Nutrition: Please consult with doctor before buying any consumable products. Products will not be accepted if seal is open and used condition. On thorough inspection we shall give you Healthadda points which you can use to buy any other product from Healthadda.com

Personal Care: We will replace product only if wrong product has been delivered.

Sports & Fitness: Heavy equipments will not be replaced. Accessories will be provided if damaged in travel.

Opticians: Products in this category are not eligible for returns.

Services: Products in this category are not eligible for returns.

Note: Reverse shipment charges would be beared by customer. In exception case reverse shipment charges will be paid by us.

If you have any query you can always call us at 044-43066660 or email info@healthadda.com